POLICIES AT TMKGOLD JEWELLER&GOLDSMITH
We founded TMKGOLD with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
TMK Gold Hong Kong – Code of Conduct & Ethics
This Code applies to TMK GOLD Hong Kong Limited, Tama Jewelry Co., Ltd. and, where relevant, their directors, employees, contractors, representatives and business partners.
1. Integrity and Honesty
We conduct business honestly, responsibly and transparently. False, misleading or deceptive conduct is not accepted.
2. Compliance with Laws
We comply with applicable laws and regulations, including requirements relating to gold and jewelry trading, anti-money laundering, customer identification, data protection, employment and taxation.
3. Fair Treatment
Customers, employees, suppliers and business partners must be treated fairly, respectfully and professionally.
4. Conflicts of Interest
Directors, employees and representatives must avoid personal interests that conflict, or may appear to conflict, with the interests of the company.
Any potential conflict must be disclosed promptly.
5. Anti-Bribery and Corruption
Bribery, improper payments, secret commissions and unauthorised benefits are prohibited.
Gifts or hospitality must be reasonable, lawful and must not influence a business decision.
6. Anti-Money Laundering
We maintain appropriate customer-identification and transaction-monitoring procedures.
Suspicious or unusual transactions must be referred to the responsible person and handled in accordance with applicable law.
7. Confidentiality and Personal Data
Confidential business information and personal data must be protected and used only for legitimate and authorised purposes.
8. Responsible Sourcing
We aim to work with reputable suppliers and conduct reasonable checks concerning the source, quality, purity and legality of gold, gemstones and other materials.
9. Workplace Conduct
Harassment, discrimination, intimidation, violence and abusive behaviour are not accepted.
Everyone working with the company is expected to maintain a safe, respectful and professional working environment.
10. Company Property and Records
Company funds, inventory, documents, systems and other assets must be used responsibly.
Business records must be accurate, complete and properly maintained.
11. Reporting Concerns
Employees and representatives should report suspected misconduct, legal violations or breaches of this Code to management or the designated responsible person.
Concerns raised in good faith should be handled confidentially and without retaliation.
12. Breaches of the Code
Breaches may result in corrective action, disciplinary action, termination of engagement or referral to the relevant authority where appropriate.
13. Contact
Questions concerning this Code may be directed to TMK GOLD Hong Kong Limited or Tama Jewelry Co., Ltd. through the contact details shown on this page.
