POLICIES AT MAKHAM JEWELLER&GOLDSMITH
We founded MaKham Jeweller&Goldsmith with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Please read the Conditions before placing an order to ensure that You understand them. You will be asked to agree to these Conditions before placing an order. If You do not agree to these Conditions You will not be able to place an order for Products on this Website.
WARRANTY INFORMATION
ONE YEAR WARRANTY POLICY
we offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. please contact the shop where you purchased the item and we will be happy to assist you. due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. please have your original proof of purchase when you call, email or stop by.
Free of Labor charge for cleaning, renew, repair, or adjust size(if available)** for all items (exclude make to order item) from our store at TamaJewelry at All Season Place shop(witthayu road) and at Jinjiang Gallery crystal shopping complex (Praditmanuthum road) or online store ONLY
PRODUCTS OUTSIDE OF WARRANTY
If you need repairs outside of our warranties, we invite you to contact our shop in Bangkok. they restore all gold and jewellery items, please visit website at www.tmkgold.com to make arrangements. or visit our nearest store , we will be happy to help you locate a repair facility.
In-store Buyer Guide
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Always keep receipts in case you need to return faulty goods. Without a receipt you may only be entitled to an exchange, or at best a refund of what the item is currently worth. After completed order and payments, if you want to cancel your order, please contact us within 24 hours, after 24 hours, we can not refund full amount that you have paid. Contact our customer service to check how much the item is currently worth. (please read our return policy.)
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Shop around before you buy. You are not entitled to a refund or exchange just because you have seen you purchase cheaper elsewhere. A shopper has no legal rights to return an item just because they have changed their mind about it.
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If you have a complaint, go to see the retailer. If that fails, send a letter email or fax. First, when you buy a product, you contract is with retailer and not manufacturer, if the shop tell you to go manufacturer, they are wrong.
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Act on recommendation from friend and family, rather than swish ads, when making any big purchase.
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Before signing any contract, especially for credit, read a small print.
Jewellery Care
All types of jewellery should be treated with care to keep it looking its best. It is also important to regularly check your jewellery for signs of damage. If you find any, get it fixed as soon as possible.
Diamonds
Your diamond will last forever, but special care should be given to cleaning and storing to maintain its sparkle. One diamond can scratch another so it's best to store them separately. To help keep their lustre gently clean with a mild cleaning solution, rinse thoroughly with water and dry with a soft cloth.
Gold
To enjoy your gold for years to come, polish regularly with a soft cloth to bring out its vibrant shine. It's also best to store your gold jewellery separately to avoid discolouration from other metal types.
White gold
Most white gold items are enhanced with plating, giving a highly reflective white surface. Over time, this surface may lose some brightness, which is perfectly normal. We will re-plate any white gold jewellery which was bought from us free of charge within 12 months, as long as you have proof of purchase.
Gemstones Ruby, sapphire, topaz or amethyst – all gemstones are precious. So, after wearing your gemstone jewellery it's best to store it in a soft pouch or lined jewellery box. For a quick clean, wipe the stones with a soft cloth. Some gemstones need to avoid contact with soap, water and liquid cleaners – if you are unsure of what's best for your jewellery please ask a member of staff.
Free jewellery cleaning
We offer a complimentary cleaning service so that your jewellery looks as bright and exquisite as the day you bought it. Please ask in-store for details.
How much will it cost?
This depends on the type of jewellery and what work is required. Bring your item to us and we will give you a FREE estimate.
Have a question? Need to resolve an issue? We’re here to help.
Please contact our Customer Service team in the event of any queries: 081 684 8000 or +66 81 684 8000 (Mobile/International)*
LINE APP ID : @tamajewelry
Email: Customer service team : makhamonline@makham.co.uk
*National rates for landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.
OUR RETURN POLICY
How It Works
RETURNS POLICY
( APPLIES FOR ONLINE STORE ONLY)
Faulty goods
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days, you have the right to claim a free repair labour charge or replacement if available. Please contact our Customer Services Team should you wish to return a faulty item.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All our orders are quality controlled and checked before being dispatched. However if an item you receive is damaged or faulty, please contact our Customer Services Team who will be happy to assist you.
Condition of returns
All items should be returned new and unused, with the original tag intact and with the original packaging within 14 calendar days from the day after you receive your order. Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.
Please contact Customer Services Team if any of your purchases have been delivered without 'Please Do Not Remove' tags. All items should be returned along with the completed Returns Note to allow easy identification and prompt processing.
Non-returnable items
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Jewellery for pierced ears
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Any other items designated as non refundable at the time of purchase.
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Products that are personalised, bespoke, altered or otherwise make to your specification
Please contact - M a K h a m - In-Store Customer Service Team and check what the item is currently worth.
Late Returns
We receive outside of our 14 days returns policy without prior notification will only be accepted at our discretion except in the case of faulty, missing, incomplete or damaged orders.
Make to Order Service
After you complete make to order deposit payment, if you change your mind. Advance deposit payment for make to order service are fully refund VIA THAI BANK TRANSFER ONLY
In-store Purchases - only if a manufacturing fault occurs
Purchases made instore will be offered an exchange for a gift card or a full refund credited to the card used in the original sales transaction. (NO CASH REFUND), All goods must be returned WITHIN 24 HOURS and in perfect condition along with proof of purchase. The following items purchased instore are exempt from refund or exchange, unless faulty:
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Sale items (purchased in store)
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Jewellery for pierced ears
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All product and service are purchases in-store.
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Any other items designated as non refundable at the time of purchase
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Products that are personalised, bespoke, altered or otherwise make to your specification
SHIPPING POLICY
How We Do It
Place your order online and collect from your nearest store when it suits you.
When your items are ready for collection, we'll send you an email to let you know they've arrived.
Our convenient and complimentary Collect in Store service is available at all our BANGKOK stores
Bangkok Store :
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ต้นมะขามช่างทอง All Season Place, Witthayu road ( 2nd floor opposite TOPS supermarket )
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Jinjiang Gallery Crystal Park shopping complex, Praditmanuthum road.
PICK UP AND DELIVERY SERVICE
Standard Delivery (FREE)- within 120KM from Bangkok only
Place your order before 3pm Monday to Friday and we'll deliver it by 8pm within 3 working days. Please allow a further 1-3 working days for SOME AREA. Consider fashionably late. All purchases can be fully tracked, so we'll send you a tracking link for your order and an option of changing the delivery date. Your signature will be required for your delivery, so if you are not going to in to sign, please make alternative arrangements via CUSTOMER SERVICE TEAM. Order by 3pm Monday 18 December for delivery before Christmas.
Express Delivery (800THB) - Bangkok only
Place your order before 3pm Monday to Friday and we'll deliver it by 8pm the next working day (please note not all products are available for Express Delivery). Orders placed on a Friday will be delivered on the following working Monday. Please allow a further 1-2 working days for SOME AREA. Consider fashionably late. All purchases can be fully tracked.
Same Day Delivery from Store - Price varies
Place your order in-store or over the phone and we'll deliver it to your chosen address (within a 15.5KM. radius of the store) on the same day or nominated day that's convenient for you. Same applies for Collect in Store purchases that can no longer be collected.
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Our convenient and stress-free Same Day Delivery Service is available at all our BANGKOK stores
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The delivery charge will vary depending on distance and size of the purchase which will be quoted by the Stylist.
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All couriered purchases can be fully tracked from store to your home. You will need to sign for your delivery.
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Please note that uncollected Collect in Store orders and over the phone purchases will need to be delivered to the billing address that's assigned to the card that was payed with.
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If you change your mind or an item is unsuitable, you are able to return or exchange within 14 days. See our Returns Policy for full terms and conditions.
TAMA VIP WORLD SERVICE (3% of items price)
For international order please contact our CUSTOMER SERVICE TEAM. Please note some products are not available for international order
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Registered Carrier Postal service (Freight Forwarders)
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VIP Home Delivery service
Freight Forwarders
We recommend for international deliveries our international service, please contact our Customer Services Team. - M a K h a m - (Tama Jewelry co., ltd.) will not be held responsible for any lost or damaged items once the Freight Forwarder has accepted delivery. If you wish to return your order following the use of Freight Forwarder, - M a K h a m - can only provide return carriage from within the Thailand. Any additional costs including return will be your responsibility.
Gold Bar delivery
CHOOSE DELIVERY METHOD FOR GOLD BAR BUYER
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LEAVE YOUR GOLD BAR WITH US FOR BENEFIT OF INSTANT SELL IN THE FUTURE
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IN-STORE PICK-UP
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DELIVERY SERVICE WITHIN BANGKOK (+150THB)
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DELIVERY SERVICE WITHIN 200KM. FROM BANGKOK (+350THB)
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REST OF THE COUNTRY (PLEASE CONTACT CUSTOMER SERVICE)
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INTERNATIONAL DELIVERY (PLEASE CONTACT CUSTOMER SERVICE)
NOTE.
WE TRADE GOLD BAR WITH OUR SELECTED SUB-DEALER. WE CANNOT GUARANTEE WHICH SHAPE AND BRAND OF GOLD BAR FOR YOUR ORDER.
AFTER YOU COMPLETED FULL PAYMENTS, GOLD BAR SHOULD BE READY IN 1-3 BUSINESS DAYS. THIS IS DEPEND ON SUPPLY AND DEMAND IN GOLD MARKET THAT WE CANNOT CONTROL AND MAYS RESULTING IN DELAYS OF YOUR ORDERS.(YOU CAN SELL YOUR GOLD BAR ANYTIME AFTER FULL PAYMENTS COMPLETED.)
ALL GOLD BAR ORDER ARE NON-REFUNDABLE.
- M a K h a m - GUARANTEED THE GOLD PERCENTAGE (96.5%) AND TOTAL WEIGHT OF GOLD BAR.
Tips!!
AFTER YOU COMPLETED TOKEN PAYMENT, YOU WILL HAVE 48 HOURS GAB BEFORE COMPLETE REMAINING BALANCE (WE WILL CALCULATE REMAINING BALANCE FOR YOUR ORDER WITHIN 24HOURS. + YOU WILL HAVE ANOTHER 24 HOURS TO MAKE PAYMENT OF REMAINING BALANCE)
IF YOU WISH TO SELL YOUR ORDER BEFORE YOU COMPLETE REMAINING BALANCE PAYMENT, PLEASE CHECK GOLD PRICE FROM Gold Traders Association AND CALL US : 081-684-8000, WE WILL CREATE SELL ORDER FOR YOU AND SEND YOU REMAINING BALANCE OF YOUR ORDER(IF) VIA BANK TRANSFER OR BITCOIN TRANSFER ONLY
When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country. In general RECEIVER (customer) responsible for all taxes.
PRIVACY AT MAKHAM
Your Data is Secure
COPYRIGHTS
TERM & CONDITIONS
We take your privacy very seriously and treat all your personal information as confidential.
This policy relates to your use of this website; the data you supply to us (including data gathered in our stores) and our use of that data. Personal information When you shop on this website, you will be asked to input personal information such as your name, email address, billing address, delivery address, telephone number(s), product selections and a password. Basic personal details, including your name and email address, are also requested when you sign up to receive our email newsletter. We may ask you for your date of birth (optional), which will be used to identify you if you wish to make changes to your account.
We do not store credit or debit card information. Your use of our website We collect, and our third party providers may collect, information about where you have come from on the internet and how you are accessing the site (for example, the URL you came from before you visited this website and your IP address), your browser type, your geographical location, the pages of our website you viewed during your visit, the advertisements you clicked on, and any search terms that you entered. We may collect this information about all visitors, even those who do not register with us. For more information What you can do to stay secure There are things you can do to protect your personal information and transactions when shopping online. Here are a few of them: When using a public computer, always log out and close the browser when you have finished. Do not share your password with anybody else or write it down anywhere. When you create a password, use at least eight characters and a combination of letters and numbers. Do not use any personal information in your password that can be easily obtained (such as your name). We also recommend that you change your password often. Use different passwords for your different online accounts.
With regard to any contract for the purchase of Products from the Website, We reserve the right to withdraw any Products from the Website at any time and/or remove or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at Our sole discretion. We will notify You if We do not accept Your order. We will not be liable to You or any third party by reason of:
Our withdrawing any Product from the Website, whether or not that Product has been ordered;
Removing or editing any materials or content on the Website;
Refusing to process a transaction after processing has begun.
Copyright Notice
This website and its content is copyright of "Tama Jewelry Co.,Ltd." - ©2017. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system, without acknowledge the website as the source of the material.
The data controller of your data is: TAMA JEWELRY CO LTD
87 ALL SEASON PLACE, CRC WITHAYU ROAD LUMPINI PHATUMWAN BANGKOK 10900
If you have questions about our Privacy Policy,
please contact : makhamonline@makham.co.uk
GENERAL TERMS & CONDITIONS
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Prices of products are correct at the time of entering the information; however, Tama Jewelry Co.,Ltd. reserves the right to change prices without prior notice. Tama Jewelry Co.,Ltd. promises to honour the price quoted at the time the order was made. Prices do not include import taxes, tariffs and duties.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
All our product in this website, displayed at Our Store in BANGKOK only (find store near you), all products selling in-store will not instantly update to website. After you completed order and payments, if your order are not available at this moment, we will contact you with new delivery date and time.
Always keep receipts in case you need to return faulty goods. Without a receipt you may only be entitled to an exchange, or at best a refund of what the item is currently worth. After completed order and payments, if you want to cancel your order, please contact us within 24 hours, after 24 hours, we can not refund full amount that you have paid. Contact our customer service to check how much the item is currently worth. (please read our return policy.)
Shop around before you buy. You are not entitled to a refund or exchange just because you have seen you purchase cheaper elsewhere. A shopper has no legal rights to return an item just because they have changed their mind about it.
If you have a complaint, go to see the retailer. If that fails, send a letter email or fax. First, when you buy a product, you contract is with retailer and not manufacturer, if the shop tell you to go manufacturer, they are wrong.
Act on recommendation from friend and family, rather than swish ads, when making any big purchase.
Before signing any contract, especially for credit, read a small print.
When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country. In general RECEIVER (customer) responsible for all taxes.
NOTE.
WE TRADE GOLD BAR WITH OUR SELECTED SUB-DEALER. WE CANNOT GUARANTEE WHICH SHAPE AND BRAND OF GOLD BAR FOR YOUR ORDER.
AFTER YOU COMPLETED FULL PAYMENTS, GOLD BAR SHOULD BE READY IN 1-3 BUSINESS DAYS. THIS IS DEPEND ON SUPPLY AND DEMAND IN GOLD MARKET THAT WE CANNOT CONTROL AND MAYS RESULTING IN DELAYS OF YOUR ORDERS.(YOU CAN SELL YOUR GOLD BAR ANYTIME AFTER FULL PAYMENTS COMPLETED.)
ALL GOLD BAR ORDER ARE NON-REFUNDABLE.
- M a K h a m - GUARANTEED THE GOLD PERCENTAGE (96.5%) AND TOTAL WEIGHT OF GOLD BAR.
This Website is owned and operated by Tama Jewelry Co.,Ltd.
Registered office and contact details can be found in the ‘GENERAL’ section. These Conditions apply to any access to, and use of, this Website.
Please read the Conditions before placing an order to ensure that You understand them. You will be asked to agree to these Conditions before placing an order. If You do not agree to these Conditions You will not be able to place an order for Products on this Website.